Courses

We all like to have a certain amount of fun in the workplace, indeed research shows that this is good for productivity. However, there are times when office banter can go too far, when not everybody wants to hear or see particular jokes. This course will help ensure that all staff understand the potential consequences of ‘getting it wrong’ when joking in the workplace

The aims of the course are to ensure that managers and leaders understand the implications of the 2010 Equality Act, and other legislation, and the potential impact on the business. Additionally, for managers and leaders to understand the benefits of promoting and reinforcing an inclusive culture

It is a recognised fact that in almost all surveys of employee engagement, communication will receive some criticism. Effective communication is one of the biggest challenges for organisations, whether this is from management to employees, line manager to team member or between different departments. This course explores these three aspects of communication, through exercises and theory, and discusses how we can improve each one.

To ensure that managers understand how to deal with disciplinary and grievance situations both informally and formally

There is an ongoing debate that managers are trained and leaders are born. This course will help to dispel that premise by looking at the roles, responsibilities, attributes and competencies of both the ‘manager’ and the ‘leader’. Delegates will learn that to be successful we need to be able to lead and manage. Delegates will also learn, through self-evaluation and self-reflection their individual strengths and areas for further development.

Motivating a team of people can be tricky, how do we get the best from our people. Firstly we need to understand that one size does not fit all, different people require different strategies. During this course delegates will explore different theories, tools and techniques they can use back in the workplace. The course will also look at the difficult area of delegation and will offer ideas on how to get out of ‘it’s easier to do it myself’ syndrome.

The words ‘performance management’ are often perceived to be negative. They are often associated with people who are not performing and must be disciplined. This course will teach delegates that this is not the case and that performance management can be a motivator when used correctly.

This course is designed to provide delegates with an understanding of relevant legislation and offer guidance, through tools, techniques and advice, to be able to make informed and effective recruitment decisions

To ensure that people understand how teams work and the role that they play in team situations. The course will also include a toolkit of problem solving tools