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This course has been developed in line with the National Syllabus for conflict resolution and deals with communication skills, personal safety and 'what if' situations.
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With over 316 attacks on staff everyday you need to be prepared if such a situation should arise. This course covers such areas as identifying the common causes of conflict; the three elements of communication; warning and danger signs; impact factors; the use of distance when dealing with conflict and the use of 'reasonable force'. The course is underpinned by the use of scenarios in the workplace.
This course will be available for 4 weeks and must be completed within this timescale