We are resuming classroom training from the 4th July

London

CITB Health & Safety Awareness - 14th July
CITB SMSTS - From 6th July
CITB SSSTS - 15th and 16th July

Bedfordshire

CITB Health & Safety Awareness - 9th July
CITB SSSTS - 21st and 22nd July

Conflict Resolution in the Workplace

This course has been developed in line with the National Syllabus for conflict resolution and deals with communication skills, personal safety and 'what if' situations.

Interested in attending? Have a suggestion about running this course near you?
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  • Online activity

    Complete online at your own pace (Self-paced)
    • £25.00 excl. VAT

Description

With over 316 attacks on staff everyday you need to be prepared if such a situation should arise.  This course covers such areas as identifying the common causes of conflict; the three elements of communication; warning and danger signs; impact factors; the use of distance when dealing with conflict and the use of 'reasonable force'.  The course is underpinned by the use of scenarios in the workplace. 

This course will be available for 4 weeks and must be completed within this timescale

Contact THSP