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Conflict in the workplace is inevitable due to individuals having different needs, ideas, beliefs and values. If managed constructively, conflict can have a positive outcome, leading to better decision-making.
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Conflict can stimulate critical thinking and fuel creativity and innovation. As a result, this course has been developed to provide learners with the knowledge and skills required to increase constructive responses to conflict, defuse tensions and find productive solutions to difficult problems. On completion, learners will have an increased awareness of the causes of conflict at work, its effects and how it can be managed and prepared.
This course will be available for 4 weeks and must be completed within this timescale